At SEN AUSTRALIA PTY LTD (`0wrje2-rt.myshopify.com`), we deliver high-caliber automotive cabin accessories—from custom floor mats and sun visor sunglasses clips to ergonomic seatbelt shoulder pads. Our customer relations team based in Tullamarine, Victoria, is dedicated to assisting you with order tracking, vehicle compatibility inquiries, and post-purchase care.
1. Primary Contact Channels
To ensure fast and accurate handling of your request, please use the primary communication channels outlined below:
| Channel |
Contact Information |
Primary Area of Assistance |
| Customer Service Email |
[email protected] |
Order status, vehicle fitment checks, return inquiries, warranty claims. |
| Official E-Commerce Store |
0wrje2-rt.myshopify.com |
Online catalog browsing, order placement, live policy updates. |
| Headquarters & Dispatch Hub |
Unit 8/52 Garden Dr, Tullamarine VIC 3043, Australia |
Physical warehouse operations, postal notices, authorized return deliveries. |
| Corporate Entity |
SEN AUSTRALIA PTY LTD |
Registered proprietary company in Victoria, Australia. |
2. Operating Hours & Response Service Levels
Our customer service team operates out of Melbourne (AEST/AEDT timezone) to serve drivers across Australia and international destinations:
Operating Hours
Monday to Friday: 8:30 AM – 5:30 PM (AEST)
Saturday & Sunday: Closed (Emails logged for next business day)
Response SLA
Emails sent to [email protected] receive an initial response within 24 to 48 business hours.
3. Specialized Product Assistance Desks
For expedited service, please provide relevant details when contacting our support team based on your product inquiry:
1. Car Floor Mats Desk
Include your vehicle's Year, Make, Model, and Trim level to confirm exact floor pan shape and anti-slip anchor compatibility.
2. Visor Sunglasses Clips Desk
Inquire about leather finish options, spring-clip thickness limits, or sun visor thickness compatibility.
3. Seatbelt Protective Pads Desk
Inquiries regarding memory foam cushioning, velcro strap adjustments, or material cleaning instructions.
4. Bulk & Commercial Fleet Orders
Corporate accounts seeking volume orders for auto dealerships or ride-share fleets can request custom quotes.
4. Step-by-Step Inquiry & Fitment Support Workflow
To provide swift solutions for automotive accessory inquiries, we follow a standardized customer service workflow:
| Phase |
Customer Action |
SEN AUSTRALIA Support Commitment |
| Step 1 |
Email [email protected] with order number & photos (if applicable). |
Support ticket opened and assigned to a specialist technician. |
| Step 2 |
For fitment claims, specify vehicle make/model/year. |
Technical check against vehicle floor pan databases. |
| Step 3 |
Receive resolution plan (Exchange, Advice, or Return Authorization). |
Provide prepaid postage labels for confirmed fitment or defect errors. |
5. Official Corporate Identity & Physical Address
Below is the verified corporate record for legal correspondence, postal notices, and banking reference:
SEN AUSTRALIA PTY LTD - Corporate Entity Directory
Company Name: SEN AUSTRALIA PTY LTD
Official Domain: 0wrje2-rt.myshopify.com
Physical Headquarters: Unit 8/52 Garden Dr, Tullamarine VIC 3043, Australia
Primary Product Catalog: Vehicle Floor Liners, Visor Eyewear Clips, Seatbelt Shoulder Protectors
State Jurisdiction: Victoria (VIC), Australia
6. Communication Privacy & Data Protection
All communications sent to SEN AUSTRALIA PTY LTD via email or through `0wrje2-rt.myshopify.com` are kept strictly confidential. Customer contact details and order records are used solely to fulfill support tickets and facilitate logistics. We adhere strictly to Australian privacy regulations and do not share your contact information with unauthorized third parties.
